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Payment and delivery methods
Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section.
Trustly offers bank payments and credit transfers in a secure, simple and fast manner between consumers and e-merchants. Payments and credit transfers via Trustly are made immediately. Trustly is always free to use and no registration is required for users. Visit www.trustly.com for more information.
Amway offers a variety of delivery options. Optimise your costs by choosing the right one for your order size and location. Available options include:
Define your home and optional addresses in "my addresses" section. You can choose it directly while placing your order.
Insert delivery address directly while placing your order.
Pickup at an OMNIVA parcel terminal
Collect order from an OMNIVA parcel terminal. Find an OMNIVA parcel terminal near you.
Depending on delivery service and order value, you’ll be charged as per the below:
|CARRIERS||DELIVERY SERVICES||BENEFIT from FREE Shipping||DELIVERY FEE|
|DPD||Home Delivery||For orders above 50,00 EUR (incl. VAT)||7,20 EUR
|OMNIVA||Parcel Locker Delivery||For orders above 50,00 EUR (incl. VAT)||6,00 EUR
Frequently Asked Questions
It can be sent to an address selected by you (home, work, etc. – never a PO Box)
DPD Private Home Delivery - Order All day - Leadime 2 - 3 working days
Omniva Parcel Locker Delivery - Order All day - Leadtime 2 - 3 working days
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed.
After you've received the order confirmation, this is the moment you can consider the above lead times.
Please see the Delivery Fees table on the Delivery and Payment Options page
After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by the carrier.
You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the carrier tracking site.
There you’ll find the most up to date status.
When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to carrier tracking site.
Yes, you are able to do, calling the Amway Call Center or writing to firstname.lastname@example.org and asking for the delivery change. You can:
- Change of suggested delivery date
- Direct your delivery to a Fermo Deposito
- Change of the delivery address
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
What is the “Pickup Point Delivery” process?
A delivery to a Pickup Point is possible via the check out process. After selecting your delivery adress you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available Pick-up points shown. Your order will be stored at the Pickup Points for 5 calendar days before it is being sent back to our warehouse.
Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.
If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation
- When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
- Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
- It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
- When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
No, there is no Charge, returns are free if you send by DPD.
Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions
Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.
If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns
When you've handed over your return parcel to the carrier, it will take approximately 2-3 working days to reach the Parcel collection point. Twice a week the return parcels are shipped to the Amway warehouse.
In this process you can expect your refund between 12 and 14 working days.
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month.
After that the adjustment will be included in the following month.